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Some of the biggest banks in the U.K., including the Royal Bank of Scotland, HSBC and Barclays, are also impacted, because they use Travelex as their exchange provider.
Travelex said they are urgently trying to “contain and limit” the cyberattack, and are communicating through WhatsApp messages to circumvent the company’s email system.
During the attack, many workers weren’t able to log into the company payroll system, and they were forced to use pen and paper to record overtime hours. Travelex also had to use manual processes to serve customers when the system went down, but said that all employees will be paid on time on Jan. 28.
Barclays said they were “unable to process foreign currency orders due to an issue with our service provider, Travelex,” and that they were working to resume services as soon as possible.
Other companies on Travelex’s periphery were also affected.
Samsung recently inked a deal with Finablr, Travelex’s parent company, on a cross-border payment wallet, but said it had “decided to disable the international payment service at this time.” Samsung said there was no evidence of Samsung Pay users being affected.
Travelex said the hack was the result of a ransomware virus called Sodinokibi, or “REvil.”
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Upcoming PYMNTS Virtual Event:
Join PYMNTS CEO, Karen Webster and Amy Parsons, SVP of Global Acceptance, Discover Financial Services on Monday, January 13, 2020 at 1:00 PM (ET) to learn the ways merchants can meet consumer expectations with payments technology available today — and how they can prepare for the future.
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