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In the dark, the Atlas Hearth raced nearer to the Corna household dwelling in Napa in 2017. Solely the blast of a horn from a passing automotive awoke Barb and her husband John from their sleep.
“I attempt to not dwell on that an excessive amount of, however I really feel the those who had been honking just about saved our lives,” stated Barb.
Moments later, the household’s dwelling misplaced energy.
The couple grabbed a number of mementos, together with a household scrapbook, and escaped with their lives.
They returned to ash piled up inches excessive, surrounding by mangled steel.
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Two years later, their dwelling has been rebuilt to nearly the identical method they left it.
“I simply need my home again. I did not need something new or fancy. I simply need my home again,” Barb stated.
That is precisely what she bought — besides one factor.
“They saved saying we can not present web. The portal is closed. Nobody might actually clarify to us what they meant ‘the portal is closed,'” stated Barb.
The “they” she is referring to is AT&T.
Barb tried accessing the web utilizing a scorching spot, however the sign wasn’t robust sufficient for streaming.
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Barb stated an AT&T rep advised her they’re upgrading her space to fiber optics and till then, she could be with out web.
Barb took her mom’s recommendation and contacted 7 On Your Aspect. We contacted AT&T, and Barb instantly obtained a name from the president’s workplace at AT&T.
The corporate merely advised us: “We labored with the client to re-connect her service and resolve this.”
“Tremendous shocked. We had been very shocked. We all know you’ll be able to work your surprise for various stuff, however we thought this was type of a small factor,” Barb stated.
AT&T apparently restored Barb’s previous DSL service as a stopgap till she may be upgraded to fiber optics.
Check out extra tales and movies by Michael Finney and seven On Your Aspect.
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